K-SECRET SEOUL 1988 Collagen Sleeping Mask

🚚 Shipping & Delivery

🇦🇪 UAE: 1–3 days · Free shipping on orders over 150 AED 
( 20 AED applied on orders under 150 AED)

🌍 GCC: 5–8 days · Flat 70 AED

✈️ International: 7–10 days · Flat 200 AED

Duties & taxes outside the UAE are paid on delivery.

View full shipping policy →

At Official K-Beauty (OKB), we prioritize the health, safety, and satisfaction of our customers. Due to the nature of beauty and skincare products, hygiene is a key concern, and for this reason, we have a strict no-return and no-refund policy except in cases of damaged or defective items.

Eligibility for Returns

We accept returns only if the product is received in a damaged or defective condition. To be eligible:

• The issue must be reported within 15 days of receiving the order.

• The item must be unused, unopened, and in its original packaging with all seals and labels intact.

• Any product that has been opened, used, or tampered with cannot be returned due to hygiene and safety reasons.

Non-Returnable & Non-Refundable Items

For hygiene and safety, we do not accept returns or issue refunds for:

• Opened or used products.

• Items purchased during promotions or sales.

• Products with broken seals, missing packaging, or signs of use.

• Orders returned due to a change of mind or personal preference.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 15 days of delivery with:

• Clear photos/videos of the product and packaging.

• Your order details and a brief explanation of the issue.

Once verified, we will offer a replacement or store credit. Refunds are only processed in exceptional cases at our discretion.

How to Contact Us

For assistance, please reach out to our team on hello@officialkbeauty.com

Whatsapp on +971555505727

By placing an order on our website, you acknowledge and agree to our Refund & Return Policy. We appreciate your understanding and cooperation in maintaining the highest standards of hygiene and safety.