[TOCOBO] Coconut Clay Cleansing

📦 Delivery Time

• UAE: Next-day delivery for orders placed before 12 PM / 1–3 business days
• GCC: 3–7 business days
• Other Countries: 5–12 business days

Shipping Rates

UAE: Complimentary for orders over AED 200; a flat fee of AED 20 applies to orders below this amount.

International Shipping

GCC: Saudi Arabia, Kuwait, Bahrain, Oman, Qatar

International

Free Shipping to these countries for orders over $100. Below $100 shipping charge of $20 will be applied.

Customs & Duties

Customers are responsible for any customs duties, taxes, or fees imposed by the destination country. We recommend checking with local authorities for any potential charges before placing an order.

At Official K-Beauty (OKB), we prioritize the health, safety, and satisfaction of our customers. Due to the nature of beauty and skincare products, hygiene is a key concern, and for this reason, we have a strict no-return and no-refund policy except in cases of damaged or defective items.

Eligibility for Returns

We accept returns only if the product is received in a damaged or defective condition. To be eligible:

• The issue must be reported within 15 days of receiving the order.

• The item must be unused, unopened, and in its original packaging with all seals and labels intact.

• Any product that has been opened, used, or tampered with cannot be returned due to hygiene and safety reasons.

Non-Returnable & Non-Refundable Items

For hygiene and safety, we do not accept returns or issue refunds for:

• Opened or used products.

• Items purchased during promotions or sales.

• Products with broken seals, missing packaging, or signs of use.

• Orders returned due to a change of mind or personal preference.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 15 days of delivery with:

• Clear photos/videos of the product and packaging.

• Your order details and a brief explanation of the issue.

Once verified, we will offer a replacement or store credit. Refunds are only processed in exceptional cases at our discretion.

How to Contact Us

For assistance, please reach out to our team on hello@officialkbeauty.com

Whatsapp on +971555505727

By placing an order on our website, you acknowledge and agree to our Refund & Return Policy. We appreciate your understanding and cooperation in maintaining the highest standards of hygiene and safety.